Hariyali.biz ships its orders within 3 working days. We charge a shipping cost for all our shipments considering the proper care that needs to be taken while packaging and shipping our assortment.
Hariyali.biz is not liable for any delay in delivery by the courier company. We only guarantee to hand over the shipment to the courier company within 3 working days from the date of the order and payment.
If unfortunately, you need to cancel an order, please do so ‘Within 24 hours of the order being placed’ or ‘before order is shipped’ whichever is earlier. In such a case, we will refund the entire amount to you. Since we are dealing with live plants, once the order is shipped, the product would already have suffered transit stress, and thus, we would not be able to accept any order cancellations.
Please note that there can be a delay between actual shipping of order and updating shipping status on the portal. Customer would not be able to verify that the order has been shipped prior to requesting cancellation. In such cases Hariyali.biz would reserve the right to reject order cancellation.
Refund Policy –
For any refund claim, it will take 10 working days to process once the request of cancellation of item(s) is received.
The refund procedure is based on the mode of payment of the order.
Hariyali.biz does not accept product returns. This is because live plants would not be able to survive a 2-way transit stress. However, please be assured that every care would be taken to ensure that the product arrives at your place in great condition.
Even if the plant looks a little dull due to the journey it has been through, please be assured that proper care combined with a healthy dose of sunlight and water would revert the plant to its original hale and hearty state.
Events beyond our reasonable control
Hariyali.biz will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.